Technical Business Analysis
Requirements elicitation, process modeling, and functional specification for enterprise systems and migrations. Documentation built to handoff standard from day one.
Independent technical consulting — Florida, US
Senior technical BA, PM, and OT cybersecurity for enterprise operations.
Multi-year engagements with global enterprise clients spanning OT cybersecurity programs, systems migration, and enterprise reporting. Operating through Crowder's Consulting LLC since 2020.
Capabilities
What I do
Technical Project & Delivery Management
End-to-end delivery across cross-functional teams, vendors, and stakeholders — from requirements through deployment and hypercare.
OT Cybersecurity Consulting
Operational technology security program support: asset monitoring, remote access governance, and endpoint modernization across distributed and fleet-scale environments.
Enterprise Reporting & Systems Migration
ERP and BI reporting, dashboard design, and legacy-to-modern platform migration with data extraction and import template design.
Track record
Selected engagements
Fidelio and Otalio SME and Technical PM-BA. Built eCruise support process from the ground up; owns incident tracking, ETL and import template work, and developer performance visibility.
OT cybersecurity and technical BA across enterprise programs. Supported fleet-wide Nozomi Guardian deployment, USB scanner endpoint modernization, and Xona OTRA remote access governance across large-scale operational environments.
eCommerce BA and stand-in PM for the US market. Owned product backlog, ran Scrum, managed SDLC, and led UAT across the US-market digital platform.
Career progression
Professional timeline
2025 – Present
Technical PM-BA & Fidelio/Otalio SME
Norwegian Cruise Line Holdings
Returned to NCLH in a senior capacity as both subject matter expert and delivery lead. Built the eCruise support process from the ground up, driving incident resolution from near-zero to 334 closures year-to-date. Owns ETL and import template design for Fidelio-to-Otalio migration, developer performance visibility via ServiceNow-sourced dashboards, and ongoing SOW scope management with senior stakeholders.
2023 – 2025
OT Cybersecurity Senior Business Analyst
Carnival Corporation
Served as the primary analytical and documentation resource for Carnival Corporation's Global Integrated Ship Cyber Safety program across all nine operating brands and a fleet of 97 vessels. Led requirements, documentation, and deployment coordination for three concurrent OT security programs: Nozomi Guardian fleet-wide deployment, USB scanner endpoint modernization, and Xona OTRA remote access governance. Authored the OT Switch Configuration Playbook — a 19-step standardized field procedure used by visiting GISCS teams across all brands.
2021 – 2023
eCommerce Business Analyst & Stand-in Project Manager
MSC Cruises
Owned the US-market product backlog for MSC's eCommerce digital platform, translating the Product Owner's informal input into structured epics, user stories, and acceptance criteria through 2-3 stakeholder interviews per week. Ran Scrum ceremonies, managed the full SDLC, and led UAT as the sole US-based owner of the product effort. Stepped into a stand-in PM capacity to bridge delivery gaps across the US-market launch.
2020 – 2021
Technical Business Analyst
Norwegian Cruise Line Holdings
First enterprise engagement under Crowder's Consulting LLC. Delivered technical business analysis supporting NCLH's internal systems, establishing the foundation in requirements elicitation, stakeholder management, and enterprise documentation that carried through all subsequent engagements.
2018
Master of Science, Information Systems
Florida International University — Business Analytics Track
Graduate studies concentrated on business analytics, data-driven decision making, and information systems management. Combined with a BBA in Management Information Systems and a minor in Business Intelligence, this built the analytical and technical foundation applied across every subsequent enterprise engagement.
2025
2023
2021
2020
2018
Get in touch
Available for remote contract engagements.
Corp-to-corp through Crowder's Consulting LLC. Primary focus: IAM, cybersecurity, and technical BA/PM roles.
[email protected]